Case Study

Streamlining IT & SecOps with Beak AIOps Platform for a Modern Technology Consulting Firm

iLink Digital empowered the client to overcome the challenges in their IT & SecOps through integrating AI-powered self-healing platform. From enabling proactive threat detection to automating remediation of security vulnerabilities, our comprehensive solution streamlines IT infrastructure management, ensuring maximum productivity and faster incident remediation.

About Client

Our client is a global technology solutions provider specializing in delivering cutting-edge IT solutions and services. With a strong focus on innovation and growth, they have been trusted advisors for almost 30 years and have served over 700+ small and medium enterprises across multiple regions.

Challenge

Solution

● Lack of visibility into infrastructure and control over assets due to disparate monitoring tools, leading to reactive measures and frequent client escalations.

● Monitoring and managing complex IT infrastructure with a myriad of assets in diverse client environments, including 19K+ (11K+ computers and 8K+ devices), resulting in higher operational costs.

● Delayed remediation of security vulnerabilities due to increased security posture, resulting in unplanned downtime.

● Facilitated real-time infrastructure monitoring with customized dashboards and reports, providing a comprehensive view of security landscape.

● Strategically implemented Beak AIOps platform to effectively manage and monitor customer assets, ensuring robust security & cost savings.

● Employed AI-driven auto-remediation for detecting and addressing potential security vulnerabilities instantly, ensuring faster remediation.

Served over 700+ Clients
Effectively Managed 19K+ Assets
Detected & Remediated 2.1 Mn Vulnerabilities
Resolved 5K+ Tickets
Significant Time Savings 1000 Hours/Year
Enhanced Security with Granular Access Control
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