Case Study

Streamlining IT & SecOps with Beak AIOps Platform for a Modern Technology Consulting Firm​

iLink Digital empowered the client to overcome the challenges in their IT & SecOps through integrating AI-powered self-healing platform. From enabling proactive threat detection to automating remediation of security vulnerabilities, our comprehensive solution streamlines IT infrastructure management, ensuring maximum productivity and faster incident remediation.​

About Client​

Our client is a global technology solutions provider specializing in delivering cutting-edge IT solutions and services. With a strong focus on innovation and growth, they have been trusted advisors for almost 30 years and have served over 700+ small and medium enterprises across multiple regions.

Challenge

Solution

● Lack of visibility into infrastructure and control over assets due to disparate monitoring tools, leading to reactive measures and frequent client escalations.

● Monitoring and managing complex IT infrastructure with a myriad of assets in diverse client environments, including 19K+ (11K+ computers and 8K+ devices), resulting in higher operational costs.

● Delayed remediation of security vulnerabilities due to increased security posture, resulting in unplanned downtime.

● Facilitated real-time infrastructure monitoring with customized dashboards and reports, providing a comprehensive view of security landscape.

● Strategically implemented Beak AIOps platform to effectively manage and monitor customer assets, ensuring robust security & cost savings.

● Employed AI-driven auto-remediation for detecting and addressing potential security vulnerabilities instantly, ensuring faster remediation.

Served over 700+ Clients
Effectively Managed 19K+ Assets
Detected & Remediated 2.1 Mn Vulnerabilities
Resolved 5K+ Tickets
Significant Time Savings 1000 Hours/Year
Enhanced Security with Granular Access Control
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